Terms of Use

Last updated: 17 October 2026

Use of This Site

By accessing and using this website, you agree to these terms. If you do not agree, please do not use the site. Berkshire Bespoke Carpentry reserves the right to update these terms at any time. Continued use of the site after changes are posted constitutes acceptance of the updated terms.

Intellectual Property

All content on this website — including text, images, graphics, and design — is the property of Berkshire Bespoke Carpentry or its content suppliers and is protected by copyright law. You may not reproduce, distribute, or create derivative works without written permission.

No Warranty

We make reasonable efforts to keep the information on this site accurate and up to date, but we make no warranty (express or implied) as to the accuracy, completeness, or fitness for purpose of any content. Prices, availability, and service areas are subject to change.

External Links

This website may contain links to third-party websites. These are provided for convenience only. We have no control over those sites and accept no responsibility for their content or practices.

Limitation of Liability

To the fullest extent permitted by law, Berkshire Bespoke Carpentry will not be liable for any indirect, incidental, or consequential loss arising from your use of this website.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Insurance and Reinstatement Estimates

A formal insurance or reinstatement estimate carries a fee of £125–£250, depending on the scope and complexity of the property, with no VAT added. This fee is payable upfront by invoice before the estimate is prepared, and includes a site visit where one is necessary to assess the works. This fee applies only to formal insurance and reinstatement estimates — ordinary project quotations remain completely free, with no charge at any stage.

When you book a formal insurance or reinstatement estimate, you have a 14-day right to cancel that booking. Work on the estimate will only begin within that 14-day period if you expressly request that it does; otherwise, we will wait until the 14 days have passed before starting.

Berkshire Bespoke Carpentry operates as a sole trader trading under the name “Berkshire Bespoke Carpentry” and is not a limited company.

Our 2-Year Workmanship Guarantee

Exceptional craftsmanship, backed by our personal commitment.

At Berkshire Bespoke Carpentry, we take pride in the quality of our workmanship. With over 32 years of trade experience, we understand that lasting quality comes from careful preparation, precise installation and attention to detail.

That's why we provide a 2-year workmanship guarantee on our completed carpentry and joinery work.

Our guarantee reflects our commitment to delivering work that looks beautiful, functions correctly and stands the test of time.

1. What Our Guarantee Covers

Our guarantee covers defects arising directly from the workmanship carried out by Berkshire Bespoke Carpentry, including:

• Bespoke furniture and joinery: Fitted wardrobes, media walls, bespoke cabinetry, storage solutions and other custom-made installations.
• General carpentry: Internal doors, skirting boards, architraves, staircase installations, structural timberwork and other carpentry services.
• Repairs and security: Door and frame repairs, staircase repairs, security hardware installation, boarding and other covered repair work.

The guarantee applies where a defect is attributable to the way work was manufactured, fitted, assembled, secured or installed by us.

2. Guarantee Period

Our workmanship guarantee lasts for 24 months from the date of project completion or handover.

The completion or handover date will normally be recorded in the relevant project documentation.

3. Materials and Manufacturer Warranties

Our guarantee covers workmanship rather than independent defects in materials or manufactured products.

Materials, fittings, hardware, appliances and other manufactured products may be covered by their respective manufacturer warranties.

Where a problem arises from our installation of a product rather than a defect in the product itself, our workmanship guarantee applies.

Nothing in this section affects any statutory rights relating to goods or materials supplied by us.

4. What Is Not Covered

Our voluntary workmanship guarantee does not cover:

• Natural expansion, contraction or movement of timber caused by normal seasonal changes in temperature and humidity, where this is not attributable to defective workmanship.
• Damage caused by misuse, accidental impact, neglect or improper maintenance.
• Damage or alterations caused by other tradespeople, contractors, occupants or third parties.
• Structural movement, subsidence or settlement of the building, where this is not caused by our work.
• Normal wear and tear that does not arise from defective workmanship.
• Independent defects in products or materials that are not attributable to our workmanship.

These exclusions do not apply where the underlying problem results from defective workmanship by Berkshire Bespoke Carpentry, and they do not restrict statutory consumer rights.

5. How We Resolve Workmanship Issues

If a covered workmanship defect arises during the guarantee period, Berkshire Bespoke Carpentry will assess the issue and arrange an appropriate remedy.

Under this voluntary guarantee, we may repair the defective workmanship or replace the affected element, as appropriate.

Covered remedial work will be carried out at no additional cost to the customer, including necessary labour and materials.

We will aim to complete remedial work within a reasonable timeframe, taking account of the nature of the issue and the availability of suitable materials.

Our choice of remedy under this guarantee does not restrict any remedy available under consumer law.

6. Transferable Protection

Our 2-year workmanship guarantee is linked to the property where the original work was completed.

If the property is sold during the guarantee period, the remaining workmanship cover automatically transfers to the new property owner.

The original completion date and guarantee expiry date remain unchanged.

The guarantee applies only to the original covered work and does not extend to subsequent alterations or damage caused by others.

7. How to Make a Claim

We believe resolving a workmanship concern should be straightforward.

If you notice a potential defect, simply contact Berkshire Bespoke Carpentry directly.

Telephone / WhatsApp: 07399 651 836

Email: info@berkshirebespokecarpentry.co.uk

Please provide a description of the issue, the property address and photographs where practical.

We may arrange an inspection to establish the cause and determine the appropriate remedy.

There is no separate guarantee registration or claims form.

8. Your Statutory Rights

Our 2-year workmanship guarantee is provided in addition to your statutory consumer rights and does not replace, restrict or reduce those rights.

Under the Consumer Rights Act 2015, consumers are entitled to services carried out with reasonable care and skill and may have legal remedies where this standard is not met.

Your statutory rights may continue beyond the expiry of this voluntary guarantee.

Berkshire Bespoke Carpentry

Built with care. Finished with precision. Backed by our workmanship guarantee.

Contact

If you have any questions about these terms, please contact us at: info@berkshirebespokecarpentry.co.uk